Senior Analyst, HR Service Desk

Location: New York, New York, Canada
Date Posted: 11-26-2018
Senior Analyst, HR Service Desk
New York, New York

Business Summary
Brookfield Asset Management Inc.  (“Brookfield”) is a global alternative asset manager with over $330 billion in assets under management. Brookfield has over a 115-year history of owning and operating assets with a focus on property, renewable power, infrastructure and private equity. Brookfield offers a range of public and private investment products and services, which leverage their expertise and experience and provide a distinct competitive advantage in the markets in which they operate. Brookfield is co-listed on the New York and Toronto Stock Exchanges under the symbols BAM and BAM.A, respectively, and on the NYSE Euronext under the symbol BAMA. For more information, please visit our web site at

The Technology Group and Human Resources Services are internal functions providing global operations and business supports across Brookfield Asset Management business segments.

Position Summary
As a member of the HR Service Desk (HRSD), the Senior Analyst will primarily be responsible for leading the efforts with the resolution of benefits and payroll related inquiries via phone, email and desktop support.  Partners with Payroll, Benefits and HR teams to serve as the technical point of contact for the Workday system and corresponding work streams.
  • Works collaboratively with the HR Service Desk team to provide Workday system support including, but not limited to, researching and resolving HR and employee system problems; recommend solutions or alternate methods to meet requirements; document process issues, fixes and results.
  • Serve as first level support for HR staff and employees with data and system related issues; if escalation is required work with Human Resources Services (HRS) functional teams to resolve issues.
  • Act as administrator for ancillary and legacy systems.
  • Executes and runs existing structured and ad hoc reports for HRS and HR teams; evaluates outputs for sensibility and overall correctness and mitigates as required.
  • Effectively works with team and peers by leveraging differences in objectives and responsibilities
  • Educates oneself on peers’ processes and directives
  • Demonstrates an understanding of the team and the goals we’re collectively seeking to accomplish while aligning priorities to larger organizational goals.
  • Reinforces team objectives through independent work, collaboration and communication
  • Establishes an environment of mutual trust, respect and accountability
  • Other duties as assigned
Qualifications & Requirements
  • Demonstrates leadership
  • Demonstrates superior prioritization and self-organization skills with reference to day-to-day operational responsibilities and assignments
  • Utilizes problem-solving skills in a deliberate and well-considered manner to identify and resolve issues
  • Demonstrates productive analytical thinking when it comes to solutioning
  • Generates accurate work-product based on criteria of tasks assigned
  • Skillfully and promptly exhibits flexibility by leveraging available resources to adapt work to changing scenarios
  • Excellent verbal and written communication skills
  • Delivers customer service consistent with global service delivery standards
  • Exhibits consistent and diligent attention to and application of detail
  • Prioritizes operational efficiency
  • Exercises sound judgment
  • Exercises conscious and practical control over the amount of time spent on specific activities
  • Comfortable working in a fast-paced environment under tight deadlines
  • Provides and manages processes to support a high degree of customer service
  • HR, payroll, benefits and timekeeping expertise; proven complex multi-company benefits and payroll administration
  • System / database troubleshooting, utilization and detail orientation to data integrity
  • Excel spreadsheet skills including formulas, pivot tables and analysis
  • HRIS system experience; Workday
  • Minimum 3-5 years’ experience in Human Resources
  • Prior experience on a shared services team preferred
Brookfield welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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