Senior Global HRIS Operational Lead

Location: New York, New York, United States
Date Posted: 10-03-2018
Senior Global HRIS Operational Lead
Business Summary

Brookfield Asset Management Inc. (“Brookfield”) is a global alternative asset manager with over $330 billion in assets under management. Brookfield has over a 115-year history of owning and operating assets with a focus on property, renewable power, infrastructure and private equity. Brookfield offers a range of public and private investment products and services, which leverage their expertise and experience and provide a distinct competitive advantage in the markets in which they operate. Brookfield is co-listed on the New York and Toronto Stock Exchanges under the symbols BAM and BAM.A, respectively, and on the NYSE Euronext under the symbol BAMA. For more information, please visit our web site at

The Technology Services Group & Human Resources Services (TSG & HRS) are internal functions providing global operations and business supports across Brookfield Asset Management business segments.

Position Summary

Reporting to the Director, HR Information Systems, the Senior Global HRIS Operational Lead position is responsible for all phases of HRIS management and support, and will oversee the efficiency and effectiveness of Workday and related BAM HR systems.  Supporting a Workday population of approximately 6,000 employees within 6 client areas (Corporate, Real Estate, Infrastructure, Power, Private Equity, Other Operating Companies), this position is tasked with creating best-practice solutions (reporting, security, integrations) within Workday and the BAM HR ecosystem.
The successful Lead will establish regular and effective communication with each client group to ensure that each groups' unique needs and requirements are documented following HRIS team guidelines, thus ensuring that proposed solutions are both technically sound and aligned with business goals.  The Leader will contribute and coordinate projects/tasks with their HRIS co-workers, 3rd party vendors, HR Service Desk and other HR Services functional groups to ensure that all operational management components are executed in a timely, cohesive, and compliant manner, while still fulfilling all approved client requirements.

Operational Support Services
Manage and optimize the Workday support model and team adding real sustainable value as a change agent supported organizations. Provide deeper customized engagement with each client and proactively manage dependencies that threaten Workday’s sustainable usage and value-add.  Lead, manage and guide multiple projects concurrently, leveraging strong interpersonal skills to work successfully with direct reports, client group and vendors for the success of the organization.   
  • Act as primary point of contact for Workday production support as it relates to existing functionality, future functionality per project scope and service enhancements / upgrades. Escalate Workday requests / issues through established escalation processes. Partner with vendor support / project teams to resolve an issue or implement a suggested solution;
  • Management and execution of daily Workday and HRIS client service requests;
    • Partner with clients when necessary to further investigate issues that are unclear or that cannot be reproduced;
    • Complete and document initial and root causes of issues;
    • Configure across all implemented areas within Workday solutions that address the client issues;
    • Estimate and coordinate testing efforts with users and effectively manage expectations;
    • Migrate solutions from Sandbox / Implementation environments to Production environments / tenants through the change control process;
  • Manage, create and uphold the Workday standardizations and rules for Workday objects including jobs, organizations, locations, reports, pay components, etc.;
  • Manage and execute data uploads for large scale corrections/updates (EIBs);
    • Facilitate and assist with the collection, clean-up and prep activities of the data;
    • Execute EIBS for HCM, compensation, payroll, etc.;
    • Validate and confirm the results of the mass update;
  • Manage, create and update Workday support documentation and operational guides;
  • Partner with Director, HRIS on development of operational plan, creation and management of preferred vendor list, and overall strategic HRIS planning;
  • Assist the HR Service Desk with Workday training development and delivery;

Functionality Expansion and Process Improvement
Support client’s efforts to expand functional footprint to gain efficiencies and value, empower managers and employees, and move Workday beyond a HR transactional tool towards cross-functional use.
  • Be abreast of Workday’s release process by reviewing documentation and Workday community information;
  • Partner with client teams for new functionality rollouts and work with team leader to aligning resources to deliver transformational functionality (modules) for domestic and global client teams;
  • Give input into Workday configuration direction taking into consideration business group standardizations and established Workday configuration guidelines per group;
  • Meet with client groups monthly providing ongoing process improvement updates, project updates, ticket and case management updates, etc.;
  • Discuss and document user expectations and issues with system;
People Management
Cultivate and drive a customer service mindset through the team of HRIS Managers, Analysts and vendor subject matter experts.  Coach and assess the effectiveness of team members and vendors across all components of the HRIS service delivery model. 
  • Directly manages a small team of HRIS specialists and a large network of vendor resources;
  • Effectively works with peers through effective communication and coaching;
  • Demonstrates a shared understanding of the overarching mandate the team is collectively seeking to accomplish while aligning priorities with built-in organization dependencies requiring teamwork;
  • Reinforces team objectives through independent work, collaboration and communication;
  • Establishes an environment of mutual trust, respect and accountability;
  • BS or BA degree in computer science, business administration, or related technical field or equivalent experience is required;
  • A minimum of 10+ years HRIS support experience, including at least 3+ years of Workday HCM support experience;
  • A minimum of 5 years of management experience in a transactional and/or virtual environment;
  • Ability to operate with minimal business direction and independently with a capacity manage multiple changing priorities;
  • Ability to work under tight deadlines and handle multiple/detail-oriented tasks;
  • Excellent written and verbal communication, presentation and organizational skills, and the ability to build strong working relationships with technical and non-technical teams alike at all levels including senior management;
Technical Skills:
  • Workday HCM (Compensation, Merit, Performance, Benefits, Payroll, Time and Absence, Reporting, Security, Business Process Configuration) experience
  • Ability to navigate Workday solution tools and determine solutions including but not limited to Community, training, etc.
  • Operational knowledge of incident management, change control procedures and execution and management of technical standards;
  • Technical writing and documentation
  • MS Office Suite (Word, Excel, PowerPoint)
  • Strategic vision and the ability to see where the client group is headed, define opportunities and develop programs with Workday and other support technology solutions;
  • Demonstrate an ability to translate vision into action, manage multiple priorities, improve operations, and maintain positive and productive relationships while delivering results;
  • Strong leadership skills, including the ability to consider multiple audiences, bring people along the change curve and articulate the rationale for change throughout the organization;
  • Exceptional communication skills with the ability to break down complex technical concepts and clearly explain them to people at all levels;
  • Demonstrates productive analytical thinking when it comes to solutioning;
  • Delivers customer service consistent with organizational global service delivery standards;
  • Takes initiative beyond the established scope of responsibilities;
  • Employs exceptional interpersonal skills;
  • Prioritizes process improvement consistently;
  • Balances work assignments based on communicated or observed priority;
  • Maintains continuous level of engagement between team, department and functional leads as required
Brookfield welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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